www.spf-pensioenen.nl
31,613Visits
87Average visits per day
Some communication channels in figures
Digital newsletter
7,263Subscribers
4Sent
67%Opened
My SPF pension
20,635Visits
56Average visits per day
83.7%Post-Digital users
Appreciation
NL Planner
8.1
Rating
My SPF pension
8.2
Rating
Pension Journey
Pension journey entering service
148Sent
86Visits
Personal conversations
116Count
Personal conversations breakdown
Total conversations age 40
3
Conversations
Total conversations age 50
17
Conversations
Total conversations age 60
37
Conversations
These are questions that can and must be answered within 3 business days.
First-line questions
514Total
97.3%Timely
8.2Rating
These more complex questions must be answered within 10 working days.
Second-line questions
337Total
95.8%Timely
8.1Rating
Appreciation
Retirement pension grant
8.3
Rating
Partner pension grant
8.7
Rating
Value transfer
8.4
Rating
Appreciation of personal conversations
9.2
Rating
Conversations 116